Refund policy

Shipping Policy

Updated: October 2026 — applies to all orders placed at momentpets.com

Where we ship

We currently ship to all 50 US states. We also ship to Canada, the UK, and Australia on most items — international delivery times and duties are noted at checkout.

Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding US holidays). During high-demand periods (holiday season, promotions) processing may take up to 5 business days. You'll receive a confirmation email immediately, and a second email with tracking the moment your order ships.

Delivery times

Region	Estimated delivery (after processing)
United States (standard)	5–10 business days
United States (fast/express, where offered)	3–6 business days
Canada	8–14 business days
UK / Australia	8–16 business days

Carriers: USPS, UPS, or DHL depending on item and destination. Delivery estimates are not guarantees — weather and carrier delays can occur.

Shipping rates

US standard shipping is a flat $4.99, and FREE on orders over $49.99. Exact rates for international orders are calculated at checkout based on weight and destination.

Tracking your order

As soon as your order ships, we email you a working tracking link. If it hasn't arrived in 3 business days of your shipping confirmation email, contact us at support@momentpets.com with your order number and we'll chase it down.

Multiple packages

To get your items to you faster, some orders (especially multi-item orders) may arrive in separate packages on different days. This is normal — you're not charged extra, and each package has its own tracking.

Wrong address disclaimer

Please double-check your shipping address at checkout. We cannot reroute packages once they ship. If a package is returned to us due to an incorrect address, we'll refund the item cost minus shipping, or reship once you cover the new shipping cost.

Lost, stolen, or damaged packages

If your tracking says "delivered" but nothing arrived, check with household members, neighbors, and mailrooms first. If it's still missing after 3 business days, contact us — we'll work with the carrier and, if the package is confirmed lost, we'll replace it or refund you in full. For damaged items, send a photo within 7 days of delivery and we'll send a replacement at no cost.