Get in Touch with Moment Pets
We're here to help! Whether you have questions about our products, need assistance with an order, or just want to share your pet's story, we'd love to hear from you.
Contact Information
Email: hello@momentpets.com
Customer Service Hours: Monday - Friday, 9:00 AM - 6:00 PM EST
Response Time: We typically respond within 24 hours
Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 5-7 business days. Expedited options are available at checkout.
Do you offer free shipping?
Yes!
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy on unused items in original packaging. Your pet's happiness is our priority!
How do I start a return?
Email us at hello@momentpets.com with your order number and we'll guide you through the process.
Products
Are your products safe for pets?
Absolutely! All our products are carefully selected for quality and pet safety.
What size should I order?
Check the size charts on each product page. If you're unsure, contact us and we'll help you choose!
Connect With Us
Follow us on social media for pet care tips, product updates, and adorable customer photos!
We can't wait to help you create special moments with your pets!